ASD:Portal Guide for Administrators

ASD:Portal Guide for Administrators and Managers

The ASD:Portal is a web based customer portal that is part of the ASD:Suite to provide customers a way to manage their ASD:Suite account.

Here, ASD:Suite users can easily obtain client software, submit Customer Service Requests and see simple service usage reports. ASD contract and business managers are can also manage user and license related operations in addition to viewing usage reports.

This guide provides an overview to the ASD:Portal services available to ASD customer management. There is a separate ASD:Portal guide available for ASD:Suite users.

Important Concepts

There are a few definitions to keep in mind when reviewing the following information:

Verum Administrator

This is an overall administrative account for the entire ASD:Portal system. The Verum Administrator has the rights to create and administer all customer accounts in addition to performing ASD:Portal maintenance activities. This account is used by Verum management staff.

Account

The basic contractual unit is an account. Accounts are the primary entity of the ASD:Portal; all other entities such as users are directly or indirectly related to an account record. Accounts are initially created by the Verum Administrator.

Contract

A contract supplies the business specifics regarding an account, such as license type, and specific number of users. There can be only one contract active for an account at a time. Contract information is entered and administrated by the Verum Administrator.

Department

ASD Administrators may set up departments within an account and assign specific users to them. This is useful to filter usage data for specific groups of users or to set up a certain user to manage license certificates for this group of users. Departments cannot have sub-departments. Each account must have one default department that will be labelled "N/A". An ASD Administrator can edit this name.

ASD is licensed under EU Patent 1749264 and Hong Kong Patent HK1104100

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